Product & Price Guarantee
All our products come with our own 12 month guarantee, which is more than most online retailers, marketplace & auction sites, and more than required by European Law.
With us you know you're buying from a UK based company that pays full UK tax. We have close relationships with all registered UK offices of most homeware brand suppliers which means you are guaranteed to received genuine authorised merchandise with proper product guarantee, packaging & instructions (unlike 'grey market' goods on marketplaces and auction sites, some of which is fake).
Some of the manufacturers warantees on the products we sell are lifetime guarantees.
We select products that are excellent quality, and even if they don't have their own guarantee we give you one anyway.
Minimum length of free guarantee on all products is 12 months, and longer guarantees are always stated in product descriptions. If the guarantee is from the manufacturer you have the choice to contact us or the manufacturer, so you effectively have what amounts to 'double cover'.
Most of our products come from the same suppliers as John Lewis & Lakeland ensuring their quality.
If you are unhappy in any way with your product you can return it at any time for a full refund.
Best Price Promise
If you find the identical product with same guarantee at a lower combined product & shipping cost within 10 days of dispatch, we'll refund the difference plus 10%.
Because our UK express shipping is great value we compare the total order price which is cost of goods plus competitor's delivery charge.
If you see this product in a high street shop (i.e. not online) our delivery charge is excluded from the price comparison. This is because high street shops don't deliver to your house!
Proof of price & guarantee required. For online stores please email us a link to the product page & guarantee page. For retail stores please email or post a copy of an advert or catalogue, or provide a telephone number for that store for us to verify product bar code, price & guarantee.
Applies to competitor's usual prices, excludes sales, special offers & companies in administration/bankrupt stock.
Applies to retail prices, excludes wholesale companies.
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