PRIVACY & COOKIES POLICY
ScattySquirrel.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ScattySquirrel.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Cookies Compliance Declaration
We are fully compliant with European Commission Cookie Law 26th May 2012 (officially known as Information Commissioner's Office E-privacy Directive).
We are also a 'registration not required' site which means you never have to give us your email address or phone number if you don't want to. As well as giving you complete control, this also makes it quicker for you to complete your order. Please note that we cannot send you order confirmation or dispatch emails if we don't know your email address.
This statement covers the services provided by our website Scattysquirrel.co.uk.
The Data Controller for this website is the Scattysquirrel.co.uk Data Compliance Team.
The purpose of this statement is to inform users of the Scattysquirrel.co.uk website, which is managed by Realiam Ltd, about what information is collected about them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users’ privacy.
Confidentiality and Security
Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party (for example a supplier that posts a parcel direct to you on our behalf will need your address details) so that they can provide a service you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998, and used only to provide the services or information you have requested.
We never take or hold your payment details. These are only taken and used at the time of sale by our payment provider Nochex.com http://nochex.com/privacy/. You leave our site temporarily when you enter your card details, then come back to our site to be given order confirmation and order number.
You have a right to access the personal information we hold about you at any time. If you wish to do this, please put your request in writing to:
Information we collect from visitors
Email comments and questions
If you send an enquiry by email it may not always be possible for Scattysquirrel.co.uk to provide the information requested directly. In such circumstances we may pass your email to a supplier so that they can fulfil your information request.
If you sign up to receive Newsletters from us we will use the information you give us to provide the service(s) you have requested. We may occasionally contact customers to help us evaluate and improve the service that we offer.
If you inform us that you wish to stop receiving emails we will remove you from our mailing list and your details will be deleted from our records. All our emails comply with the law by including an 'unsubscribe' button at the bottom of all communications.
If you provide us with your phone number or call us we may contact you by phone. This is usually in response to an issue with your order. We may also send you information by text - for example a dispatch update. If you inform us that you wish to stop receiving calls and/or texts we will remove you from our list.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast enough
- analysing anonymised data to help us understand how people interact with our services so we can make them better.
You can manage these small files yourself and learn more about them through http://www.aboutcookies.org/Default.aspx?page=1
Learn how to remove cookies set on your device http://www.aboutcookies.org/Default.aspx?page=1'Our%20use%20of%20cookies'
There are two types of cookie you may encounter when using Scattysquirrel.co.uk :
First party cookies: these are our own cookies, controlled by us and used to process your order and provide information about usage of our site.
Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
First party cookies
Scattysquirrel.co.uk only uses 3 of it's own cookies. They are:
ekm_USERNAME – Temporary cookie generated to test if cookies are enabled on the visitor’s browser.
ekm_pp_USERNAME – Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section. If we didn't do this your shopping basket may empty before you are finished! It also saves your basket contents so you can finish shopping later.
ekm_tmp_ORDERNUMBER – Stores a reference to the visitors order number after an order has been generated. This is what gives you an order number, providing peace of mind to you and allowing us to help quickly if you ever have a problem.
These are essential for any website to process an order properly - for example we have to take your name and address and be able to give you an order number at the end!
We do not use any first party cookies when collecting web statistics - for example number of site visitors per day.
Third party cookies
We link to Google, payment and social networking websites who may also set cookies on their websites’ on our behalf. Scattysquirrel.co.uk does not control the dissemination of these cookies. You should check the third party websites for more information about these.
These are the websites linked to our website:
Nochex - We have to be able to take payment and Nochex processes your payment for us. http://nochex.com/privacy/.
Google Analytics - http://www.google.co.uk/intl/en/policies/privacy/. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. If you click through one of our adverts on Google, Google will tell us if you then placed an order so we know if our adverts are effective or not.
Facebook - http://www.facebook.com/help/cookies.
Twitter - http://twitter.com/privacy.
Blogger - Owned by Google.
Youtube - Owned by Google.
How to control and delete cookies:
However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of our website.
If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.
Log files allow us to record visitors’ use of the site. The Scattysquirrel.co.uk Web Team puts together log file information from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you.
If you receive the HTML-formatted version of a newsletter, your opening of the newsletter email is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.
Linking to another site from Scattysquirrel.co.uk
Our website contains links to other sites. Scattysquirrel.co.uk is not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave Scattysquirrel.co.uk and we encourage you to read the privacy statements on other websites you visit.