Scatty
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Terms and Conditions

This site is owned and operated by Scattysquirrel.co.uk, 83 Ducie St, Manchester, M1 2JQ. Email: sales@scattysquirrel.co.uk. We reply to all emails within 48 hours (2 working days, excludes Saturday, Sunday & Public Holidays), and will try to resolve your problem before we reply, e.g. tracking a parcel. If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please contact us. 

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Scattysquirrel.co.uk. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Scattysquirrel.co.uk. You may not modify, distribute or re-post something on this website for any purpose.

Accuracy of content

Scattysquirrel.co.uk has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. Wine vintages and labels may vary from those shown. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Scattysquirrel.co.uk disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Scattysquirrel.co.uk shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer

Scattysquirrel.co.uk makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Scattysquirrel.co.uk shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Scattysquirrel.co.uk shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.
We reserve the right to take 28 days for delivery in this case.

Delivery charges

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded.

Acknowledgment and acceptance of your order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product(s) ordered.

Delays

Occasionally, the manufacture of your product may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed. For this reason in rare cases delivery may take up to 28 days.

Cancellation right

Under the distance selling regulations you have the legal right to cancel your order within 30 working days of receipt of the goods (with the exception of perishable and customised items). Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.

Substitution

For some orders, in the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value. We will reimburse you for the cost of returning substitute goods that you do not wish to accept.

Restrictions on purchase

Where the order concerns:
a. Knives (including sheath knives, all kitchen/cutlery knives) or bladed articles, by placing an order you confirm that you are over the age of 18.
b. Alcohol, by placing an order you confirm that you or the recipient of an alcohol gift are over the age of 18.
c. Classified videos and DVDs, by placing an order you confirm that you are over the age classified by the video/DVD.
d. Christmas crackers, by placing an order you confirm that you are over the age of 16.
e. The sale of Mobile SIM packs or mobile phones, you confirm that you are over the age of 18. If you purchase a Mobile SIM pack or mobile phone for someone who's under 18, the service must be registered in your name.

Technology Guarantee – Products & Accessories

All of our Technology products are guaranteed for the period stated in the item description. Please retain your parcel summary document which is proof of purchase and will validate the data from which your guarantee will start. It is essential to keep your parcel summary document to preserve the guarantee. Please also retain the original packaging in case you need to return the product.
In the unlikely event of a fault, please contact us. Alternatively please return it with your original packaging. If it is within 30 days of purchase we will offer a refund or exchange for a new product. After 30 days and for the remainder of your guarantee period, we will arrange for the product to be repaired. Should a repair not be possible, we will exchange the product for a new one or the nearest equivalent. In the unlikely event of being unable to exchange we will offer a full refund.
This guarantee is only valid within the United Kingdom, Republic of Ireland and/or Channel Islands. This guarantee excludes faults caused by accident, neglect, misuse, not following the instructions and normal wear and tear.
We are unable to offer a refund or exchange on Technology products once opened unless they are faulty. This does not affect your statutory rights.

Links to other websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Scattysquirrel.co.uk cannot accept any liability in respect of the use of these websites.

Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Scattysquirrel.co.uk or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to legal notices

We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

Use of this website from outside the UK

Unless otherwise specified, the materials on this website are displayed solely for the purposes of promoting Scattysquirrel.co.uk products and services available in the United Kingdom and Scattysquirrel.co.uk make no representation that any products or services referred to in the materials on this website are appropriate for use in or available for delivery to other locations outside of the UK. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

Cancellations, amendments & returns

As soon as you realise that you need to change your order please contact us and one of our advisors will help you. If you amend your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend the order). Once you have taken delivery of your order, you have a legal right to cancel your order within 30 days. The packaging may be opened but the goods should not be used. Items should be in a resaleable condition and returned or collection arrangements made promptly at your cost. If collection of an item is required, we will charge you the cost of collection (up to £100) of which you will be notified at time of cancellation.

Payment

All methods of payment, including credit cards are processed once your order is prepared for despatch.

Delivery Company

All orders are delivered by our home delivery service. Each vehicle has a trained driver who carries identification cards at all times.

Delivery Arrangements

All orders are dispatched by 1st or 2nd class post. A signature may be required on delivery.

Delays

Occasionally, delivery of your order may be delayed or postponed. We will, or course, make every effort to keep you informed and discuss revised delivery timescales. Whilst most orders are delivered within 6 days we reserve the right to take 28 days.

After Delivery

Operate your product according to the instructions and it’ll give you good service. If you have any issues please contact us.

(In all cases you will be dealt with in accordance with your legal rights).

Cancellations & amendments

As soon as you realise that you need to change your order please contact us. You will be asked to confirm the change or cancellation in writing. If you amend or change your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend or cancel the order).
You have a legal right to cancel your order within 7 days of receiving your goods. All items returned must be in a resalable condition. If collection of an item is required, we will charge you the cost of collection (up to £100) of which you will be notified at time of cancellation.

Payment

Currently, all card transactions will be processed when your complete order has been received by our home delivery service.

Google Adwords

We hereby notify our customers that we may use a variety of competitor brand names as key words when advertising on Google.  These brand names are not visible, they are simply typed into the back-end of Google so that if you type a particular brand into the search engine ours may appear alongside other companies.  We confirm that there is no link between us and any trademark owners' brand names that we may use.

We do this because some trademarks & brand names become 'everyday' language - for example 'hoover' storage bags, space bags, the brand name 'Google' is now used as a verb 'to google'.  We also believe this ensures a competitive market place and helps you as a customer have a choice of prices and the chance to support small local UK based companies, not just companies who can spend the most on advertising. 


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